Refund policy
Return & Exchange Policy
All Sales Are Final. We do not accept returns or refunds. However, we do allow product exchanges under specific conditions.
1. Exchange Eligibility
- Exchanges are only available for size or variation swaps within 30 days of delivery.
- Items must be unworn, unwashed, and undamaged to qualify for an exchange.
- We do not accept exchanges for custom or personalized items.
2. How to Request an Exchange
- Contact us at pheralmarketing@gmail.com within 30 days of receiving your order.
- Provide your order number and clear photos of the item.
- If approved, we will provide a discount code for a partial refund on the exchange order.
3. Who Covers Shipping Costs?
- Customers are responsible for all shipping costs associated with exchanges.
- We do not provide prepaid return labels.
4. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately with photos. We will work with our print provider to resolve the issue.
By purchasing from Feral & Free, you acknowledge and agree to these policies. If you have any questions, please contact us at pheralmarketing@gmail.com.